Cashback Terms & Conditions

Terms and Conditions of Switch-Up Portal

1. These terms and conditions contain important information about your rights, obligations, access to and use of this website and/or the Services, as well as liability limitations that may apply to you.

2. For the avoidance of doubt, Exertis (UK) Ltd is the data processor of your personal information. All queries relating to your data should be submitted to Exertis (UK) Ltd in accordance with the terms of its Data Protection Policy, found at

3. To quote and place a Trade-In order on the Switch-Up Portal operated by Exertis (UK) Ltd, found at , you must have completed all of the following requirements:

a) Purchased a new Sony mobile phone from an authorised reseller within the UK; AND
b) Fully completed the Trade-In process (as detailed below) via the Switch-Up Portal (found at within 12 months of the date of purchase of your new Sony Mobile Phone.

Switch-Up Trade-In Process: –

5 The Switch-Up Trade-In process set out below, is a condition of your participation in this promotion. You must complete all of the following :-

a) Select which mobile phone you wish to trade in on the Trade-In portal.
b) Confirm which network (if any) your Trade-In mobile phone is locked to.
c) Confirm the current condition of this mobile phone as being either fully working or faulty/damaged, as per the definitions provided on the Trade-In portal at that time.
d) Enter the IMEI of the new Sony mobile phone that you have purchased and the IMEI of the mobile phone you have selected to trade-in. You will only be able to trade-in one mobile phone for each new Sony mobile phone that you have purchased.
e) Confirm your contact details and select how you wish to return your Trade-In mobile phone i.e. to be sent a physical returns pack by post or to receive an email copy.
f) On the successful placement of your Trade-In order, you will receive a confirmation email containing your Trade-In order details.
g) For the avoidance of doubt your Trade-In order will be processed in accordance with the Trade-In Terms & Conditions, found at .